Logoland requires full payment to begin design work, all payments are covered by a money back guarantee with the condition that it is refundable only if our design team has not produced professional artwork or provided a professional design service.  The money back guarantee does not apply to change of mind or where the client is not following our professional recommendations as professional designers.

We also provide a 100% Satisfaction Guarantee and our reputation is extremely important to us.

All prices of the packages are displayed in (AUD) Australian Dollars and include design only.  After a project is finalised, the project is closed and additional fees apply for modifying artwork.

If a client requests a refund for a project they ordered and paid for but have not allowed us to commence the project due to circumstances from their part; the client would be able to commence their project or alternatively transfer amount paid to other services within 30 days from receiving payment by letting us know via email.

If the above applies or the project has not commenced because the client has the project on hold, depending on how much time has passed, additional charges may apply to commence due to our change of pricing.  Our pricing goes up with time and we will need to calculate our rate based on the rate at the time.  If the pricing goes down, a discount will not apply.

For invoiced orders, cancellations may apply if order is not paid for within 14 days.  An unpaid order may be rejected, if an order is made a second time at any time by the same company.

A partial refund will apply depending on the situation, the stage that the design project is at, the information provided.  Such as if we find that the designer did not follow the creative brief or instructions.  If the client has not provided enough information or not the right information or is changing the initially provided information, a refund will not apply.

An administration fee and/or service fees will apply to a minimum of $159 (AUD).  The amount of the partial refund will depend on the amount of work that has been completed.  The client agrees to cooperate with our design team and make every effort to communicate successfully with our team and provide all the information required to design their artwork, if the client does corporate, hence not letting us do our work, a refund will not apply. 

Partial refund if requested and applicable applies to Australian clients only.  Full satisfaction guarantee is International.

If the client does not like the concepts but is not following our professional recommendations a refund will not apply.

(Applicable to all design services) It is the client’s responsibility to send any creative briefs to Logoland Australia (text & images to be included and provide detailed descriptions. Logoland may decide in its own discretion to reject a creative brief if the project deposit has not been paid or if the instalments aren’t paid as requested a project may be terminated, if this applies to your project we will let you know.  It is required that a Logoland creative brief be submitted for a project to commence, a deposit payment is also required as mentioned on (3) Fees Charged, the Logoland creative brief is the service order.

The creative brief is the order form, The client must complete our creative brief to engage in our services.  Upon ordering our services, there is a contact person nominated to communicate with Logoland throughout the process.  It is recommended that the contact person is not changed after the process has commenced. If the client’s contact person is changed it is the client’s responsibility to introduce the new contact person into the project including design processes, service ordered and where the project is at.

The contact person shall cooperate and work jointly with our design team so that our team members are able to design and provide an effective service. We do not tolerate abusive phone calls, emails and uncooperative persons. If the person is non cooperative, abusive, arrogant, defaming our company or services or is not considering our advice and it is made impossible for our team to assist them with our services or complete the project for the client. Logoland can terminate the project without refund or agree depending on the situation on a partial refund for the services not already provided and terminate the project and have no further contact with the person/client. The Logoland team makes every effort to communicate efficiently and to provide clear to understand information, if the client/contact person still does not understand Logoland shall not be held responsible.

It is best that the client provides all the information required for the design of the project at the commencement of the project, not after the project has been commenced or if it is half way through. In certain occasions we may accept a change of requests mainly for the logo design projects but it depends on the situation, the project type and the stage that the project is in.

(Applicable to all projects) In certain cases where the project does not include unlimited revisions – such as other than logo design services.  If a client has used all revisions available the client may be charged for extra revisions starting from $65.00 AUD per revision or if our team finds that the design is advancing towards completion our team may grant the client further revisions free of charge. Logoland.com.au reserves the right to deny the production of artwork on receiving feedback indicating that the client wants their logo similar to another existing logo, if the client insists Logoland will provide information regarding copyrights and the client shall be responsible thereafter.

Revisions consist of a number of times in which the artwork is sent to the client to review. Client agrees to provide timely responses to Logoland.com.au after receiving status notifications from Logoland.com.au. It is the client’s responsibility to maintain in contact with our design team during the design process. Client shall have a maximum of 30 days (including weekends) to respond to each set of samples sent to them for review. If after 30 days client fails to respond Logoland.com.au will assume the production/project complete; Logoland will close the project. At such time Logoland.com.au shall have no further obligation to the client. Logoland.com.au shall not be held responsible for the condition of the artwork in the event of such circumstance. If client responds after 30 days, a fee of a minimum of $100 (AUD) for logo design and other printable artwork applies to have the project reopened other fees may apply depending on how much time has passed, taking into account the time that has passed and the any higher cost rates that may be applicable.

Unlimited logo design revisions are conditional and apply only to clients that are advancing well throughout their design projects, accept our advise and recommendations, have clear business goals and sense of direction and do not change the information provided on the logoland.com.au creative brief form during the design process, therefore contradicting their own requests. Unlimited revisions apply only if the client’s choices are narrowed down per revision therefore advancing to achieving an end result with one concept.

Our online packages include logo design packages and identity packages and are an example of the inclusions that apply to our brand design services. Client must request a quote and then decide if they will accept the quote.

Please note with any of our services/packages offered if it does not mention a service, addition or item it is not included.

Clients must provide the correct information so that we can provide the most accurate pricing possible.

If our pricing is displayed on our website – Our packages discounts apply to the packages only, where the * appears next to the savings amount it means that conditions apply, discounts do not apply for custom quotes or any other services, no more discounts apply. The discounts will not apply to any other services or packages where the discount is not mentioned.

Client information is used for design and communication purposes only and it is only provided to third parties for the purpose of providing you with our services. We collect information from you when you place an order to be able to provide you with our services and only share some information to be able to send you our newsletters, process payments etc. Logoland team members do not see your credit card or payment information. We take care with whom we share your details and only share the necessary information only with trustworthy sources.

When ordering on our website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number and other details appropriate for our use. Any information we collect from you may be used to create a transaction, a purchase order, payment invoice or a quotation. If applicable we may send you periodic emails with information or offers that we may have, you will be able to unsubscribe freely at your discretion if you do not want to receive any emails with information or offers after you have received the first email, if applicable.

Logoland Australia previously provided website design services.  Logoland stopped providing website design services since 30th of April 2017 to concentrate solely on logo design and graphic design services.  Our team no longer provide updates to websites, maintenance or the design of new websites.  Logoland may commence offering web design services at any time to a select number of clients at it’s own discretion.

This Agreement shall be governed in all respects by the laws of Victoria, Australia.